Sequoia Prompt Care Wins National Patient Satisfaction Award
VISALIA – Sequoia Prompt Care has received an Excellence through
Insight award from HealthStream, Inc. for achieving the highest-rated
patient satisfaction scores in the nation for an urgent care.
The national award was based on how patients rated their overall visit
to Sequoia Prompt Care, located at 1110 S. Ben Maddox Way, in Visalia,
along with their interactions with staff and physicians, employed by CEP America.
“This is a great honor for us. We work hard to do everything we can
for our patients and it’s not to earn recognition, it’s to
deliver the best care we can for every person who comes into our doors,”
said John Leal, Nurse Manager of Sequoia Prompt Care.
The award was one of 33 Excellence through Insight awards given by HealthStream,
a patient satisfaction data collection company last month during the HealthStream
Summit 2016 in Nashville, TN. To qualify for the award, urgent cares had
to be a client of HealthStream in 2015, and score in the 75th percentile
or better. Out of urgent cares, Sequoia Prompt Care received the highest
or most improved ratings among HealthStream’s clients and far exceeded
industry standards.
HealthStream CEO Robert A. Frist, Jr. said, “We applaud Sequoia Prompt
Care’s high-level commitment to excellence in healthcare and are
pleased to recognize their achievement through our presentation of an
Excellence through Insight award.”
Sequoia Prompt Care, a division of Kaweah Delta Health Care District, sees
nearly 30,000 patients each year in Visalia, Calif. Sequoia Prompt Care
provides care for general illnesses and offers everything from physicals
to workers’ compensation care and now, x-ray services at its East
Visalia location. Patients are seen by a physician, a physician assistant,
or a nurse practitioner. Walk-in patients are welcome. Cash and most insurance
are accepted.
Sequoia Prompt Care offers people the following two steps to save them time:
- A QuickPass feature that allows them to skip the waiting room by calling
559-624-5800
- A website at http://sequoiapromptcare.org that allows them to see wait
times for our two locations and choose the shortest wait.
For more info on Sequoia Prompt Care, call 559-624-5800. Hours by location are:
- 1110 S. Ben Maddox Way, Suite B. Hours: 9 a.m. to 7 p.m., weekdays; 10
a.m. to 5 p.m., weekends
- 820 S. Akers St., Suite 100 (inside Sequoia Medical Plaza at Akers Street
and Cypress Avenue). Hours: 9 a.m. to 7 p.m., weekdays; 9 a.m. to 2 p.m., weekends