2016 - 2017 Employee of the Month
Yvette San Souci, RN, CVICU (7 Years)
Nominated by Pinky Rose Calica
Yvette San Souci has been nominate because of the insight, integrity and
competence she utilizes daily and that have saved many lives. Yvette is
always well prepared and diligent in the care she provides to the complex
patients we care for. Yvette plays a dual role on our unit as team lead
and bedside nurse. She exemplifies teamwork and is always willing to lend
a helping hand. One night, Yvette took over care of a rapidly declining
sick patient who had a doubtful prognosis, she infused over 100 units
of blood products on her shift playing a major role in saving their life.
Recently, our nurse staffing was dramatically limited, but Yvette did
not hesitate to come in with short notice to take care of a very sick
patient. No matter the situation, Yvette always has a great attitude and
is compassionate with all patients. She is a role model to all nurses
and is a great asset to the CVICU department.
Monica Contreras, LVN, Sub Acute (5 Years)
Nominated by: Yvan Nava Torres
Monica never stops working. She helps other nurses with patients that are
not assigned to her. She always shows compassion and treats patients like
she would treat her family. Always gives more than what is necessary.
She is also a great teacher and never stops teaching the rest of the licensed
staff, whether it be LVN’s or RN’s. Monica is non-stop. She
is always busy with patients, helping her team, reviewing charts, learning,
or teaching. She connects with our multidisciplinary team to help provide
quality care to all of our residents. She works nights so she will leave
messages, emails, or uses the MD binder to communicate. She does not leave
a “stone unturned.” She is thorough and her team can count
on her to always follow through. She advocates on behalf of the residents
to improve the care that they receive. She is not afraid to ask questions
or speak up when there are concerns. These are only a few of her attributes.
Monica is a true team player.
Maile Headrick, Clinical Pharmacist (11 Years)
Nominated by: Members of the Pharmacy Department
This nomination is being submitted on behalf of a number of Pharmacy Department
team members who are grateful to work with clinical pharmacist team member
Maile Headrick. We are fortunate that Maile joined our team in August
of 2006. Her strong clinical knowledge base and critical care experience
positively impacts the quality of care provided to our patients. Maile
is an engaged member of the team and on a consistent basis takes the initiative
to improve procedures and systems as needs are identified. Examples of
this include her work in establishing policy and procedures, order sets
and/or institutional guidelines to promote safe and effective use of medications.
If it involves a low volume, high risk, problem-prone medication use,
you can bet that Maile has been involved behind the scenes in a very important way.
Maile is highly respected in the department by nursing staff and physicians.
She is dependable and resourceful in her role as a pharmacist and is very
much a team player. Her contributions to the department have made an important
impact in progressing the practice of pharmacy and improving patient safety.
She always puts our patients first. She has an incredible work ethic,
sharp mind, and is committed to professional development. We are so proud
and grateful to be able to call her a colleague.
Myrna Watson, CNA, TCS (10 Years)
Nominated by Mona Chavez
Myrna Watson is an outstanding certified nursing assistant. She is always
ready to work and ready to help her co-workers at a moment’s notice.
Myrna never complains how tired she is or if she is frustrated. She always
has a smile and kind words to say to anyone she sees. Myrna makes sure
her patients always have a clean bed once they are up. She goes above
and beyond making sure her patients are comfortable and taken care of.
Furthermore, Myrna is an excellent team member. She is very quiet, but
goes about her day always busy helping patients. When she is not doing
tasks, she is talking to the patient or their family. Myrna is a great
person to work with, I am thankful for her. She is truly a compassionate
and caring CNA.
Sabrina Gomez, HIM Systems Analyst (12 Years)
Nominated by: Anita Rizzardi-Jepson
BEHAVIORAL STANDARDS OF PERFORMANCE:
- Respect: Always courteous and respectful to colleagues.
- Personal Ownership: She pays close attention to all details and meticulously
accomplishes assignments requested of her. Commitment to Colleagues: Always
willing to go that extra mile for her fellow colleagues.
Sabrina helps in a variety of areas. She is knowledgeable, energetic,
optimistic, and willing to go the extra mile to see that a project, or
request, is not only completed, but done correctly. Her assistance with
the Cerner/3M/360 project has been invaluable for the coding section of
the HIM Department! We feel fortunate to have her working here at KDHCD.
Sabrina is an invaluable member of the team. She is energetic with enthusiasm
that is contagious. She volunteers and is up to any challenge. She has
taken on her role in the Cerner project with positivity and a can-do attitude.
Damon Rolfo, Maintenance III (5 Years)
Nominated By: The Marketing Department
Damon is one of those rare individuals who brings a smile to the face of
everyone he encounters. Damon is always ready with a smile and a "yes,
of course" response to each request made of him. He is ready and
willing to offer assistance along with his creative skills to help our
team make each event special and unique. Not only does he complete his
duties through the typical work day, but he offers his craftsman skills
to construct unique decorations, or something as simple (to him) as assembling
a bicycle for the blood donor drawing on his personal time.
Over the years, the Marketing Department has asked Damon to do a myriad
of projects from making cut-out boots to wrought iron flower stands. He
does these projects on his own time and with his own equipment. Damon
also is a great team player at work. When asked to assist with special
projects such as setting up the Christmas decorations, he helps out by
picking up the supplies at the warehouse and teaming up with the volunteers
to get the job completed. We have watched him work with others on his
team and he is always smiling and has a great team spirit. He is safety
conscious and he always has a great Kaweah Care “can do” attitude.
He goes out of his way to help others whether it is staff with projects
and repairs or our guests and getting them through the maze of hallways.
He has been observed interacting with staff as he makes his way through
the halls, and they all continue on their way with a smile. He has even
been observed paying for a selection from the vending machine for a patient
and a patient's family when they didn't have quite enough money.
Damon is truly the epitome of Kaweah Care. He does his work with passion,
he is compassionate and very professional and represents our District
well in the community.
Sean Nourie, IT Support Technician
Nominated by Jessica Uriarte, Patient Access Specialist
Sean is always very professional, respectful and courteous. When assisting
his colleagues, he goes above and beyond by always being very helpful
whenever anyone needs anything from ISS (Information Systems Services).
As a great team player, he presents himself in a friendly manner and excels
in his position by always asking if we need anything and he is always
willing to lend a hand.
Recently, Sean worked very hard to help set up computers for the Patient
Access department’s move to the new main street call center. For
this, Sean is deserving of recognition for being so outgoing and helpful
with outstanding support and technical skills.
Carolyn Roberts, Pharmacy Tech Biller (12 Years)
Nominated by: John Deans
Carolyn did a great job helping me get a script refilled for my wife. I
always have trouble getting the doctor’s office to send the refill
over, and my wife was out of her medication. The doctor’s office
said they called it in but when I called the employee pharmacy, they had
not received anything. I asked Carolyn if she would help me out and call
the doctor’s office and see if she could get it, and she did. Carolyn
did not know that my wife is taking care of her parents who have Alzheimer’s
and she has trouble sleeping without her medication, so you really did
a great thing for us! You went above and beyond to help and I appreciate
your commitment to always helping when others can’t. Thank you Carolyn.
Daniel Florez, EVS Aide (5 years)
Nominated by: Kayce Cornelius-Senseney
Behavioral Standards of Performance: Daniel always displays respect towards
our manager and all employees. He is very kind and respectful. In communicating,
Daniel always lets us know if there are any problems within the environmental
services office (i.e. our paper towel dispenser is broken). Regarding
safety, Daniel always makes sure when he is cleaning, he does not leave
anything lying around that someone may trip over. Aslo, Daniel displays
a professional image by always looking clean and neat in his uniform.
Winfred Lumapas, Registered Nurse, 3 SOUTH (2 Years)
Nominated by: Ed Largoza
Winfred regularly receives positive comments from patients about the wonderful
care he provides. He is the care provider who is most frequently mentioned
by name for his fantastic care. Patients comment that Winfred is a standout
amongst stars because he is so well-informed, genuinely concerned, and
has a terrific bedside manner. Winfred always asks, "Is there anything
else I can help with?" and takes the time to answer all questions
and ensure patients fully understand what is happening. In addition, his
teammates enjoy working alongside him as he is always helpful, respectful and kind.
Winfred practices his profession with humble confidence and embodies the
Kaweah Care values we promote. He is a highly-valued team member that
is well-deserving of the Service Excellence Award.
Thank you Winfred for what you do for our patients, for our community,
and for Kaweah Delta!
Vernon Brunges, Registered Nurse, CVICU (8 Years)
Nominated by: Brittany Wedderburn and Felix Ortega
Vernon is exceptional. He has extreme passion for his job. He is always
seeking out learning and teaching opportunities. He is a pleasure to work
with day in and day out and he is never short of compassion when it comes
to patient care.
Over the last year he has taken on the most difficult patients in CVICU,
while working extra multiple shifts in a row. Recently he again proved
his value to Kaweah Delta by maintaining over a week with a patient on
multiple vasoactive medications, CRRT, ventilator, IABP, all while providing
the best care for not only the patient but for the patient’s family
as well. Once the patient’s care was completed on our floor, the
family sought out Vernon to thank him personally for his compassion and
dedication to their loved one.
Tiffany Quintyn, Registered Nurse, ICU (12 Years)
Nominated by: Eileen Paul, RN
Tiffany is well deserving of being recognized for her professional accomplishments
and dedication to her peers and patients. Tiffany became certified (CCRN)
recently and has begun filling in as Team Lead, RRT Nurse and mentors
new ICU staff. Tiffany makes sure all are welcome and if we have any nurses
that float to the unit, she ensures they are supported and know their
Tiffany is knowledgeable, caring and thoughtful of the needs of the unit,
staff and patients. She is ALWAYS the first person to volunteer to help
her co-workers, even if the task is not a fun one. As team lead and RRT
RN, she is always moving, making sure that staff have had breaks or lunches.
She makes sure to check in with staff and ensures that they feel supported.
She leads by example and always has a kind word of encouragement and remains
positive in the good and difficult times. It is a pleasure to work with
someone with such dedication and pride in her profession and unit.
Lisa Reid, Registered Nurse, 2North (7 Years)
Nominated by: Ashley Mora
Lisa is an amazing nurse and colleague! She has so much
knowledge to share with all of the nurses and she is definitely a role
model on the unit. No matter how much stress she is put under, or how
busy she is, she is always there to lend a helping hand and give advice.
Moreover, Lisa is a team player and consistently displays professional
responsibility in the work environment. As a charge nurse, it is comforting
to know that you can approach her with any questions or concerns regarding
a patient and she will assist you in finding an answer to the best of
her ability. Furthermore, Lisa’s years on the floor have helped
her gain the knowledge of our systems at Kaweah Delta, and have provided
her with the needed relationships to assist in the smooth operation of
our unit. She is most definitely an asset to our organization and unit.
Shannon Anguiano, RN, Unit Secretary/CNA Sub Acute (6 Years)
Nominated by: Elisa Venegas and Andrea Dowell
Each month the Sub Acute Unit nominates a staff member to be the unit's
employee of the month by entering all of the Kaweah Care submissions into
a drawing. In the last drawing, Shannon had eight Kaweah Care entries!
She had the most Kaweah Cares by far. The common denominator in all of
her Kaweah Care comments is that Shannon is always helping. She works
extra hard to make sure that patients are showered in a timely manner.
She makes sure patients' needs are met promptly when their assigned
nurses are busy. Shannon is regularly assigned as Unit Secretary but will
help her team by taking an assignment and even coming early to help the
night shift. Her hard work shows how important patient-centered care is to her.
Shannon is always willing to help out the CNAs on the floor. She is always
doing more than expected. She not only helps days, she helps nights. She
will give extra showers, helps with rounds, and is always there to give
a helping hand. She always is smiling and upbeat.
Abel Madrid, RN - Critical Care Float Pool (22 Years)
Nominated by: Jemimah Ostrea
Abel deserves this award due to his ability to provide help, support, and
guidance to his co-workers without waiting for co-workers to ask for help.
He jumps right in to help a co-worker having a busy assignment without
For example, I had a very critical patient who was actively bleeding and
was very hypotensive. Abel came in to help me put an OG (orogastric) tube
after the patient's procedure. He also helped me clean my patient
so that the family, who were very stressed and emotional, could see that
their loved one was made comfortable and clean. He also communicated with
the doctors on my behalf about the current status of the patient and put
in telephone orders to change the status of my patient from DNR to comfort care.
Abel helped me throughout the process of the patient's last few hours
of life. He helped me to take care of the family's needs, patient's
needs, and most of all, his colleague's needs, in making sure that
the family and patient was provided the best care possible. These are
the reasons why Abel is deserving of this service excellence award.
Susan Angulo, RN - Chronic Disease Management Clinic (5 Years)
Nominated by: Janet Delgado
Susan has shown enthusiasm and commitment to the development of this new
service line at the CDMC. Having come from an acute inpatient area to
our clinic, which is the interface to the community, she brings her diverse
skill set, particularly that of critical thinking.
Every day in the CDMC is a new adventure. Whether I ask Susan to set up
a heart transplant consultation, emergently treat a patient experiencing
acute heart failure in our outpatient setting, or teach a patient for
the 3rd time on how to use a scale to weigh themselves daily - she completes
the mission with grace and enthusiasm.
I would not have enough hours in my day to write out the number of Kaweah
Care Recognitions of which Susan is deserving. Which is sad, because we
at the CDMC have learned to expect an extremely high level of functioning
from her as a daily occurrence. In her humble, yet professional manners,
Susan Angulo raises the bar for professional nursing. Please celebrate
her strengths and the example she sets daily for us all.
Melissa Marroquin, Cardiac Services - 2N (7 Years)
Nominated by: Dainty Thomas, Kali Martinez and Jennifer Farrell
Melissa is an exceptional charge nurse and continues to be an outstanding
team lead. She is always very respectful of her coworkers and patients.
It is not uncommon for her to go above and beyond to help her colleagues
by continuously communicating with all floor nurses to keep apprised of
what is needed on the floor. She finds the time each day to help floor
nurses while still managing her tasks as a charge nurse. Furthermore,
Melissa will stop what she's doing to help answer call lights. She
is knowledgeable, resourceful, efficient, hardworking, compassionate,
and you can always count on her. She always comes to work with a positive
attitude and a smile on her face!
Chanh Saelee, EVS, (21 Years)
Nominated by: Eileen Paul
They say you never know what you have until it's gone... Well, recently
our housekeeper Chanh was on vacation for 9 days and boy did we learn
this first hand! Most people don't even notice when their housekeeper
is out; we do! Daily, Chanh gets all of the trash on the unit emptied,
she cleans EVERY room (floors are mopped, counters wiped, furnishings
polished and sharps containers emptied; without being asked). At least
2 times a week she vacuums the entire unit; wipes down windows, nurses’
station counter tops, dusts vents, scrubs sinks, keeps the break room
spotless (unlike us RN's, toilets scrubbed, always plenty of toilet
paper and toilet seat covers and makes sure that the laundry carts are
being emptied. During the time she was away, these things didn't happen
:( We are SO glad she chooses to come to work with us in the ICU!
Pinky Rose Calica, Charge Nurse - CVICU (7 Years)
Nominated by: Brittany Wedderburn
Pinky Calica is hands down one of the best nurses I’ve had the pleasure
of working with. Pinky takes on many professional roles: charge nurse,
teacher, preceptor, coworker, friend and she excels at them all! Pinky
led our team during a difficult and critical recovery of an open heart
patient last night with ease. Her poised leadership creates a sense of
security amongst the team even in the most chaotic situations. She was
caring, compassionate, and most importantly professional in every aspect.
She is a tremendous co-worker and leader and an invaluable role model
for the unit. We would be at a loss without her. Keep up the good work!!
Cynthia Degroot, RN - ICCU, 3W (9 Years)
1st Nomination by: Mick Hilvers
"Tonight Cynthia made my night possible by staying nearby and helping
with my very ill patient despite having her own assignment. When my patient
took a turn for the worse, she stayed to help her stay comfortable and
reassure the family while she passed away. She was a huge help and a great
example of an RN and leader. The family wants her to know how much they
appreciate her presence and vigilance. She is always an excellent caregiver,
top notch leader, caring nurse and overall perfect example of Kaweah Care."
2nd Nomination by: Stacy Delgado
"I have had the chance to work with Cynthia on multiple occasions
and I can say without a doubt that she is one of the hardest working,
most compassionate nurses I have come across. She is so helpful and caring.
Even when she is drowning with her own patients she can be counted on
to provide a helping hand. Whenever I float to 3W and Cynthia is there
I know I will have a good night because she will be there to answer questions
or help me figure out what needs to be done first. Thank you Cynthia for
all that you do."
Kari Moreno, RN - Med Surg
Nominated by Todd Eshpeter
"When I was behind, Kari stepped up and discharged a patient for me.
This not only made the patient very happy, but allowed me to get home
to my family on time."
Additional Comments by April Matthews
"It was no surprise to me when I was informed that Kari was selected
as a service excellence award winner. Every day Kari shows up with a smile
and a great attitude. Kari is someone who gives 110% every day, every
time, not just to our patients but to her co-workers. She is one of those
people who you can tell got into nursing because she wanted to help people.
She is kind, compassionate, empathetic, and has the ability to comfort
even the most difficult patient. Just last week we had a very difficult
patient, that even the doctors were having difficulty dealing with, but
Kari went in and worked her magic. The patient was so pleased with her
that even when she moved off of the floor she still called Kari for advice
and to advocate for her. This is not an uncommon reaction to Kari; her
file is filled with patient compliments. Her enthusiasm and her ability
to onboard her co-workers has resulted in improved team moral both during
work hours and off. It is not uncommon to see Kari literally chasing after
doctors to get orders for her patients, or watching her make multiple
phone calls to be sure her patients have everything they need. Kari is
a key player in making sure the CDU is successful not only by her good
work at the bedside but also by being a member of the UBC. Kari is a wonderful
example of Kaweah Care, from walking a lost patient to helping a co-worker
in a time of need; she continues to impress me every day."
Nadia Ruvalcaba, RN - 3W
"Nadia is one of the dependable charge nurses 3W has. She is always
willing to lend a helping hand. 3W can get incredibly busy and when Nadia
is charge she makes it a point to be in the room with the floor nurse
when the patient arrives. She always greets the patients in a respectful
manner. I've worked with a lot of different charge nurses throughout
the hospital and Nadia is a step above the rest. She is not only an advocate
for her patients but also her nurses. She is a great nurse and I hope
to be as great a nurse as her one day. 3W is lucky to have her,"