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Kaweah Delta Health Care District Includes:
• Kaweah Delta Medical Center
• Kaweah Delta Rehabilitation Hospital
• Kaweah Delta Mental Health Hospital
• Kaweah Delta Imaging Center
• Kaweah Delta Exeter Health Clinic
• Kaweah Delta Urgent Care
• Kaweah Delta Visalia Dialysis
• Kaweah Delta Porterville Dialysis
• Kaweah Delta Hospice
• Kaweah Delta Sleep Disorders Center
• The Lifestyle Center
and maintains partnerships with:
• Cypress Surgery Center
• Quail Park Retirement Village
• Sequoia Regional Cancer Center
* En Español
YOU HAVE THE RIGHT TO:
- Considerate and respectful care, and to be made comfortable.
You have the right to respect for your cultural, psychosocial,
spiritual, and personal values, beliefs, and preferences.
- Have a family member (or other representative of your
choosing) and your own physician notified promptly of your
admission to the hospital.
- Know the name of the physician who has primary responsibility
for coordinating your care and the names and professional
relationships of other physicians and non-physicians who will
see you.
- Receive information about your health status, diagnosis,
prognosis, course of treatment, prospects for recovery and outcomes
of care (including unanticipated outcomes) in terms you
can understand. You have the right to effective communication
and to participate in the development and implementation of
your plan of care. You have the right to participate in ethical
questions that arise in the course of your care, including issues
of conflict resolution, withholding resuscitative services, and
forgoing or withdrawing life-sustaining treatment.
- Make decisions regarding medical care, and receive as much
information about any proposed treatment or procedure as you
may need in order to give informed consent or to refuse a course
of treatment. Except in emergencies, this information shall include
a description of the procedure or treatment, the medically
significant risks involved, alternate courses of treatment or nontreatment
and the risks involved in each, and the name of the
person who will carry out the procedure or treatment.
- Request or refuse treatment, to the extent permitted by law.
However, you do not have the right to demand inappropriate
or medically unnecessary treatment or services. You have the
right to leave the hospital even against the advice of physicians,
to the extent permitted by law.
- Be advised if the hospital/personal physician proposes to engage
in or perform human experimentation affecting your care
or treatment. You have the right to refuse to participate in such
research projects.
- Reasonable responses to any reasonable requests made for
service.
- Appropriate assessment and management of your pain, information
about pain, pain relief measures and to participate in
pain management decisions. You may request or reject the use
of any or all modalities to relieve the pain, including opiate
medication, if you suffer from severe chronic intractable pain.
The doctor may refuse to prescribe opiate medication, but if
so, must inform you that there are physicians who specialize
in the treatment of severe chronic pain with methods that include
the use of opiates.
- Formulate advance directives. This includes designating a
decision maker if you become incapable of understanding a
proposed treatment or become unable to communicate your
wishes regarding care. Hospital staff and practitioners who
provide care in the hospital shall comply with these directives.
All patient rights apply to the person who has legal responsibility
to make decisions regarding medical care on your behalf.
- Have personal privacy respected. Case discussion, consultation,
examination and treatment are confidential and should be
conducted discreetly. You have the right to be told the reason
for the presence of any individual. You have the right to have
visitors leave prior to an examination and when treatment
issues are being discussed. Privacy curtains will be used in
semi-private rooms.
- Confidential treatment of all communications and records
pertaining to your care and stay in the hospital. You will receive
a separate “Notice of Privacy Practices” that explains
your privacy rights in detail and how we may use and disclose
your protected health information.
- Receive care in a safe setting, free from mental, physical, sexual
or verbal abuse and neglect, exploitation or harassment. You
have the right to access protective and advocacy services including
notifying government agencies of neglect or abuse.
- Be free from restraints and seclusion of any form used as a
means of coercion, discipline, convenience or retaliation by
staff.
- Reasonable continuity of care and to know in advance the time
and location of appointments as well as the identity of the persons
providing the care.
- Be informed by the physician, or a delegate of the physician,
of continuing health care requirements and options following
discharge from the hospital. You have the right to be involved
in the development and implementation of your discharge
plan. Upon your request, a friend or family member may be
provided with this information also.
- Know which hospital rules and policies apply to your conduct
while a patient.
- Designate visitors of your choosing, if you have decisionmaking
capacity, whether or not the visitor is related by blood
or marriage, unless:
- No visitors are allowed.
- The facility reasonably determines that the presence of a
particular visitor would endanger the health or safety of a
patient, a member of the health facility staff or other visitor
to the health facility, or would significantly disrupt the
operations of the facility.
- You have told the health facility staff that you no longer
want a particular person to visit.
However, a health facility may establish reasonable restrictions
upon visitation, including restrictions upon the hours of
visitation and number of visitors.
- Have your wishes considered, if you lack decision-making
capacity, for the purposes of determining who may visit. The
method of that consideration will be disclosed in the hospital
policy on visitation. At a minimum, the hospital shall include
any persons living in your household.
- Examine and receive an explanation of the hospital’s bill regardless
of the source of payment.
- Exercise these rights without regard to sex, race, color, religion,
ancestry, national origin, age, disability, medical
condition, marital status, sexual orientation, educational background,
economic status or the source of payment for care.
- File a grievance. If you want to file a grievance with this
hospital, you may do so by writing or calling:
Risk Management Department
Kaweah Delta Health Care District
400 W. Mineral King Ave.
Visalia, CA 93291 * Telephone: (559) 624-2340
- File a complaint with the California Department of Public
Health and/or The Joint Commission regardless of whether
you use the hospital’s grievance process. The phone numbers
and addresses for both agencies are listed below:
California Department of Public Health
1200 Discovery Plaza, Suite 120
Bakersfield, CA 93309 * Telephone: (661) 336-0543
The Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
TOLL FREE PHONE 1 (800) 994-6610
FAX (630) 792-5636
E-mail: complaint@jcaho.org
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