Provision of Information

A patient has the responsibility to provide, to the best of his knowledge, accurate and complete information about present complaints, previous illnesses, hospitalizations, medications and other matters relating to his health. He has the responsibility to report unexpected changes in his condition to the responsible practitioner. A patient is responsible for reporting whether he clearly comprehends a contemplated course of action and what is expected of him.

Compliance with Instructions

A patient is responsible for following the treatment plan recommended by the practitioner responsible for his care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement the responsible practitioner's orders and enforce the applicable hospital rules and regulations. The patient is responsible for keeping appointments and, when he is unable to do so for any reason, notifying the responsible practitioner or the hospital.

Refusal of Treatment

The patient is responsible for his actions if he refuses treatment or does not follow the practitioner's instructions.

Hospital Charges

The patient is responsible for assuring that the financial obligations of his health care are fulfilled as promptly as possible.

Hospital Rules and Regulations

The patient is responsible for following hospital rules and regulations affecting patient care and conduct.

Respect and Consideration

The patient is responsible for being considerate of the rights of other patients and hospital personnel and for assisting in the control of noise, smoking and the number of visitors. The patient is responsible for being respectful of the property of other people and of the hospital.

Complaints and Concerns

If you have a complaint and/or concern regarding care or treatment rendered at Kaweah Delta Hospital, you may notify: 
  • Any staff member
  • The department manager- Ask a staff member to speak to the manager of that department.
  • The Nursing Department- There is always someone on duty for patient care concerns.
  • The Nursing Supervisor- Dial the hospital operator (0) and ask to speak with the Nursing Supervisor.
  • Administration- During normal business hours, dial (559) 624-2221 and a secretary will take a message and relay it to the proper person.

Patient Relations Department 
(559) 624-6665

If you feel your concerns were not addressed, you may also contact California Department of Public Health. 

California Department of Public Health 
1200 Discovery Plaza, Suite 120 
Bakersfield, CA 93309 
(661) 336-0543 
(866) 222-1903