"Lanette is one of 3W / ICCUs outstanding, shining stars of the Service Excellence Award"

"Tom is always ready to support the team with an extra shift, a pair of hands in the moment, an encouraging word to a colleague, and even just a dose of common sense when needed."

"She gave 110% effort to help a patient and her family. She looked deep in to the problem and limitations faced by the family and patient in managing her diabetes, and helped me to do the right thing for the patient."

"She provides patient education and goes to extra effort to assure education needs and information related to community resources are available to our patients and their families."