Patient Satisfaction

Everything that we do at Kaweah Delta Health Care District revolves around our patients. We aim to provide care in a comfortable and safe environment, all the while keeping in mind patient preference and delivering excellent care. Our team is on the road to providing better patient care through a new initiative at Kaweah Delta.

One way we do this is through Kaweah Care, a district-wide initiative, introduced in 2009, that is designed to develop a culture of patient-centered excellence. Kaweah Care is the driving foundation for developing an always culture, one where engagement, ownership, and selflessness translate into better service for our patients and each other.

How We're Doing

Patients who are selected at random are now telling us how we're doing by taking a national survey about their recent hospital stay. The following questions are publicly reported results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. 

 Hospital Consumer Assessment of Healthcare Providers & Systems Survey Question
Kaweah Delta
California Average
 Patients who reported that their nurses "Always" communicated well
77%
74%
 Patients who reported that their doctors "Always" communicated well
73%
78%
 Patients who reported that they "Always received help as soon as they wanted.
59% 61%
 Patients who reported that their pain was "Always" well controlled
67% 68%
 Patients who reported that staff "Always" explained about medicines before giving it to them
60% 61%
 Patients who reported that their room and bathroom were "Always" clean.
71% 70%
 Patients who reported that the area around their room was "Always" quiet at night.
49% 51%
Patients who reported that YES, they were given information about what to do during their recovery at home
83% 83%
 Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
65% 67%
 Patients who reported YES, they would definitely recommend the hospital
69% 70%

Contact Us

If you would like to speak to someone about a recent hospital stay, please contact:
Ed Largoza, Director of Patient Experience
559-624-5051
elargoza@kdhcd.org


More Information